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Customer Support

Answers to the most common questions. Still stuck? Contact us directly.

How fast will I get my report?

Reports are generated instantly after your payment is confirmed and emailed to you right away.

What if my VIN doesn't return results?

Contact us within 7 days for a full refund if we can't generate a report for a valid VIN.

Can I cancel the $100/month plan anytime?

Yes — cancel anytime from your confirmation email or by contacting support. No long-term contracts.

Is my payment information secure?

All payments are processed securely by Stripe. We never store your card details on our servers.

Where does your data come from?

Vehicle history data is compiled from public and licensed automotive data sources, including title, registration, and recall records.

I run a dealership — do you have bulk pricing?

Yes, see our Dealer Support page for the $100/month unlimited plan and sales log tools.